Praxlo Labs · TrayDial

How can we help?

Email support@praxlo.com with your app version, phone model, and a description of the issue. Please do not send passwords, payment-card information, or treatment photos unless we specifically need them and you choose to share them.

Back up or move your journal

Settings offers a complete manual backup containing your journal and local photos. Keep the exported file somewhere private. Optional account backup restores your journal on another phone; photo backup requires Premium and explicit backup consent. Check backup status before uninstalling the app.

Purchases

Open Premium and choose Restore purchases using the same Apple or Google store account. Manage or cancel subscriptions in your store's subscription settings. Deleting TrayDial or its account does not cancel a subscription. Refund requests follow the store's process.

Delete your TrayDial account and data

In the app, open Settings → Back up your treatment → Delete account and cloud data. To request deletion without the app, email support@praxlo.com with the subject “Delete my TrayDial account” from the email associated with your account. If you use Apple's Hide My Email, include the private relay address shown in your Apple sign-in settings. We will verify ownership before processing the request; never send your password.

Account deletion removes your Supabase account, cloud journal, conflict copies, uploaded photos, and consent and entitlement records. It leaves device copies and exported files under your control. Tell us if you also want associated RevenueCat customer information deleted. Payment records that the store or providers must retain may remain. Provider backups and security logs follow their own retention schedules. See our privacy policy for details.

Treatment questions

For pain, fit concerns, or changes to your treatment plan, contact your orthodontist or dentist. TrayDial support cannot provide clinical advice.